polywogsys

The whole story...
Three weeks ago, I was playing Wii when I realised that there was no audio coming out of the Wii. I assumed that there just wasn't any incidental music to the sports games, so I didn't think much of it. One day I wanted to watch Wild Palms which I only have on VHS tape. The vcr is plugged into the DVD recorder, along with the cable, and the Wii. When I put Wild Palms on and flipped to Video-Rear (component input), there was no audio. After checking and rechecking the connection, I switched to the Cable input... no audio. I then plugged each device directly into the TV and they all had audio. I played a DVD in the DVD recorder, and that also had audio. So the only thing that did not have audio was any inputs going INTO the dvd recorder that would need to be processed (and not just *passed through* or *sent out* - the cable line passed the audio through with no problems).
I called Phillips tech support and they had me go through the normal troubleshooting steps. I hardly ever call tech support, unless I am getting something out of it - namely a replacement. So I wanted to see if my device was still in warrany. DOH, it wasn't. About to give up the lady said that she could send a replacement for a fee. I winced, and asked how much... $25.
$25?! That's great! I immediately jumped at the opportunity.
Two weeks later, last Wednesday, the FedEx package came... and went. I called in to FedEx and tried to have it redelivered.
"No we can't do that." Why?
"because there's a rerouting fee." What if I pay the fee?
"You can't do that" OK, well can I go up and pick it up, you're at Spring Garden and 7th?
"No, we're at 14300 Townse..." Wait where's that?
"Well, it's just off of Route 1..." WOAH, stop right there...
I googled it... it's up by the local Philadelphia Northeast Airport almost on the outskirts of town. There's absolutely no way I could get there. Now, I am cursing PhillyCarShare for not allowing me to sign up for two years... had I known that, I would not have gotten my license last September.
Two more delivery attempts all at the same times, even though they SAID they would be there between 5-6p.
I call Phillips on Monday to see if they could reroute it for me. I get through to customer service, and they get my information to have it redelivered.
Next day, nothing. I call fedex... they have no information.
I call Phillips on Tuesday and they say that they sent the information to FedEx's "Transportation Department". I call fedex... nothing. I call Phillips back, and they say, that it may take upto a day. If the address isn't updated by the end of the day, then call back.
I call FedEx, Phillips, FedEx on wednesday, go through the rigmarole. Wait.
Today I just call FedEx directly, and get transferred three times... apparently the FedEx phone number I have been using is the "wrong" one. Apparently they sent me a postcard, but have no record of their "Transportation Department" receiving the redirection instructions....
So after getting transferred to a different FedEx department, I have to get transferred to the Customer Service department.
I mention that "unlike UPS, I cannot have this package rerouted, even though I am never at home when you try to deliver, and you cannot commit to a delivery time". She immediately takes my phone number and the rerouted address... WTF?! Why couldn't she do that to begin with? Is it because I mentioned UPS to a customer service person?
Let's see if it actually gets here though before doing the sigh of relief.
This has been a giant fiasco and is the last time I use FedEx.