So... we have this ticketing system and they want to make it policy for you to update your tickets once a week at least... but what if there is no update? Well, the don't want you to say "nothing to report". So I got this just now:
Monday January 3, 2005
Good afternoon. The Client Service Desk is monitoring the IS Request Tracking System in an effort to provide excellent customer service to all clients. The system shows 1 requests that have not been updated within the past week. Please take a few minutes to update and check the Level of Effort for these requests. If you have any questions concerning this matter, please contact the Client Service Desk.
Thank you,
Client Service Desk
Hi! Can someone stab me in the eye with a blunt spoon? Thank you, Client Services Desk